1. Payment methods
Cash on Delivery
OnePAY Payment gateway
2.1. After receiving your orders, Ngoc Tuan Silver will send you a confirmation to registered email note that your order is succesfull. And then, our office will call directly to customer to confirm again and repeat some information like: the value, the shipment or consulting.
2.2. During the ordering processing, please provide information exactly for us to complete the order easily. We can reserve the right to cancel the order is unclear or is not responsible for the case of late or lost delivery, etc by the incorrect information.
2.3.1. Free shipping on all orders from 200.000 VND
2.3.2. Receiving time (expected) will be provided at the first contact with customers.
For more information, please fell free to contact us:
Tel: +844 73000066 or +84 19006651
Hotline: +84 988220220
3. Warranty Policy
- We commit for the free warranty for everlasting shine. Product in used if will be dark or tarnished because of the inviroment or user, customer can bring the Warranty Card to any Ngoc Tuan Silver store to be entitled this lifetime warranty policy.
- In addition, the products will be welded, connected or cut free at the first time. In next time, our staff will notice you the price before repairing.
4. Return/ Exchange Policy
Customer can change product within 3 days from purchasing if they have error technique or user is allergic. Also, we do not encourage forms of exchange, return after purchasing. This has been emphasized by our staff at store or in calling.
5.1. The purpose and scope of collecting informaton
When you register, we will save your information such as: full name, address, email, phone number…to be easier in consulting and delivery.
When register to your account on bacngoctuan.com or going to Ngoc Tuan Silver store in national, you should provide the exactly information to:
- Update the newest information about: promotion, new arrival or the other programs.
- Provide some utilities and customer service to support better.
- We will use information in a reasonable manner for the development and improvement.
- Solve the disputes, complaints and inquiries from customers
5.2. The scope of using information
In addition to the terms above, personal information of clients will be absolutely secure beyond of the following:
- Upon request of the law enforcement agencies
- In cases when we believe that it will protect our legitimate rights under the law.
- Emergency and needed to protect the personal safety of members on bacngoctuan.com
- The agreement of the customer
- In some cases need to provide, such as the promotion has the support of a third party, we will notify the customer before sharing the information. Customer do have the right to decide and agree or not to share information.
5.3. Editing information
The information of customer will be stored to ensure the right after purchasing: warranty, repair or upgrade point to V.I.P customer.
Customer have right to check, update, modify or cancel. If not, you can request bacngoctuan.com do.
5.4. Security information
Bacngoctuan.com committed to protecting your personal information in any possible way. We will use a variety of security technologies in order to protect this information from being retrieved, used or disclose.
Bacngoctuan.com recommend that you shoule secure the information and do not share with anyone else. If you are using a public computer, you should log out or exit all open windows, dont login by automatic mode, attention the backup and log out completely. We will not be responsible for the losting because of these reasons
List of genuine stores - Map
- No. 123 Ton Duc Thang, Dong Da Dis., Hanoi
- No. 22 Hue Street, Hoan Kiem Dis., Hanoi
- No. 461 Bach Mai, Hai Ba Trung Dis., Hanoi
- No. 199 Ngoc Lam, Long Bien Dis., Hanoi
- No. 99 Kim Ma, Ba Dinh Dis., Hanoi
- No. 136 Xuan Thuy, Cau Giay Dis., Hanoi
- C12 Hapro Mart Nguyen Trai, Thanh Xuan Dis., Hanoi
- No. 630 Truong Chinh, Dong Da Dis., Hanoi
- No. 117 Hang Bac, Hoan Kiem Dis., Hanoi
- Please call: 1900 6651 - Press 1 and then choose 1-10 to see request store